About Us
Brilliant Communications (BrilliantCom) was established in 2004 to serve as an independent service department for Gauteng and Cape Town based communication companies with interests in Kwazulu Natal. Over the past few years the nature of the business that we have been involved in has steadily expanded.
We have grown into an entity that is able to meet the Communications, Data and Office Automation needs of any organization. All of the owner-members are involved in the day-to-day business. Our partnerships with Yeastar, Yealink, ZKTEco, Hikvision, Centracom, PVS, Universal Office Automation Solutions, YourCommunications, Link Africa, SeaCom, Next Generation Networks, Telkom and OKI Printers ensure that we will always be at the forefront of Communications and Office Automation developments.
Our services include; the supply and installation of PBX’s, Fiber & Data solutions, VoIP, Least Cost Routing, IT, Networking and Wireless infrastructure, CCTV, Access Control, Office Automation and the repair and maintenance of all associated hardware. We also consult for insurance loss adjusters and help to ensure that the companies claiming are treated fairly.
We are proud to boast that we have a combined experience of more than Thirty-Eight years.
Our Services
We will investigate our customers’ requirements and then supply the products and services that will exceed their requirements, expectations and adding value.
Our speciality is to ensure that our customers have the most stable and reliable infrastructure allowing them to build and grow their business by doing what they do best.
PABX Systems
Because technology is moving forward in leaps and bounds people today more than ever, want to speak to other people (we are a social species after all).
To help you get the results you desire, we build our Solutions with the latest and most stable products and service providers. This will meet your business requirements, while still ensuring an easy to use system that will advance productivity. With stable infrastructure, reduce downtime ensuring that you receive every call, mail and that your productivity and bottom line increases with tangible measures.
Features:
| • Automated Attendant (IVR) |
• Custom Prompt |
• Music on Hold |
| • Attended Transfer |
• Dial by Name |
• One Touch Recording |
| • AutoCLIP |
• DISA |
• Queue |
| • Blind Transfer |
• Distinctive Ringtone |
• PIN List |
| • Blacklist/Whitelist |
• DNIS |
• Phone Provisioning |
| • Call Back |
• Do Not Disturb (DND) |
• Real-time Status Monitor |
| • Call Detail Records (CDR) |
• Event Center |
• Remote Management |
| • Call Forwarding |
• Email to SMS/SMS to Email |
• Ring Group |
| • Call Monitor |
• Fax to Email |
• SIP Forking |
| • Call Parking |
• Paging/Intercom |
• SLA |
| • Call Pickup |
• LDAP |
• Speed Dial |
| • Call Recording |
• Linkus UC Softphone |
• Time Condition |
| • Call Routing |
• Mobility Extension |
• User Portal |
| • Call Waiting (FXS) |
• Multi-language System Prompt |
• User Permission |
| • Caller ID |
• Multi-language Web GUI |
• Video Calls |
| • Conference |
• Multi-site Interconnect |
• Voicemail |
Internet Services
As our nature dictates, we have researched the ins and outs of Internet Service Provision for a good couple of years before we launched our services. We closely looked at the current industry and how the big corporates compound their profits by reducing the standard of service. This is easy for them because Internet services can only really be experience by the user.
Since we have always had the ethos of value for money and quality service, we pointedly compiled an Internet Service that is as a standard Uncapped; Unshaped (no line speed reduction after reaching a soft-cap ceiling), Low in contention (which allows for faster flow of information), symmetrical and actively managed for optimal performance. All this at realistic price points!
Our belief is that we can build a sustainable future by providing a quality product at affordable pricing that will ensure customer loyalty. This loyalty is cemented with our existing customers after they experienced a true internet service.
VoIP
This is a computer language for transmitting the human voice in digital form over the Internet or other IP networks as an audio stream, instead of using traditional telephone lines. This allows for cheaper and even free calls.
The VoIP network is built around redundancy, calls automatically failover between networks in the event of network failure. We have monitoring solutions to proactively maintain the networks at all times. With the use of gateways we can enable VoIP services on your existing hardware.
We use Fibre, LTE or Wireless for last mile connections. Features include LCR(least Cost Routing) and TMS(Telephone Managment System) to measure call usage and Call Recording to monitor work effectiveness and complaints.
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Savings
Our existing customers were able to reduce their Telkom and Premi-cell costs by upto 40% of their existing costs. Customers have also increased savings by cancelling unused services, we compile a complete analysis and will walk you through the process step by step.
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Number Portability
Port your existing numbers from any current provider to us and save on your current line costs. Keep your number for life (even if you move offices to another province).
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Free Inter-branch calls
All calls between branches are free on the VoIP network. You can make calls to a direct number (DDI) at another branch (as long as both sites are connected to the VoIP Network) for free without having to change anything on your PBX or number ranges.
Because all customers on the VoIP network can call each other for free, you should introduce your most commonly dialled customers or suppliers to VoIP. If both companies are on the same VoIP network, you can call each other for free all day.
If you have a home office or remote office, we can connect them to the VoIP network using the internet available.
Wired and Wireless Networking
It connects all the electronic equipment on a central network and allows ease of access and manageability.
Knowing that PABX's require stable networks, we dedicated massive time and effort on training to ensure that we build the best network infrastructure out there, we also ensure that the network is neat and easy to manage. Using trusted equipment guarantees that we meet our customers needs, when we don’t exceed them..
Features:
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Separate networks
Isolate the access you want certain employees to access, securing your data and reducing risk
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Wired Network
Industry best practice dictates cabling all the key components to ensure stability and to reduce maintenance and latency.
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Wireless networks
Setup AP’s and dedicated wireless networks for staff and guests. By managing access here, you can ensure that you use your resources to its maximum efficiency without reducing any one users experience.
Closed Circuit Television
We mainly support the Hikvision brand, it has been tested on an international theatre and we can with confidence build a solution that would meet your every requirement.
We consider function and budget, thus we have a full IP range and the Turbo range which is more cost effective but still produce a high-quality results. Remote viewing has proven to be a massive value add. Now you can see for yourself what is happening in your business while you are not at your business.
Features:
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Motion Detection
Avoid having to sift through hours of dead video and only record when there is motion detected.
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Infrared & Thermal
Cameras can view in a spectrum of light we could never see. Make the darkest corners seem like day light. Thermal cameras can identify and track heat signatures through obstacles that would not be possible with normal cameras.
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Audio
Being able to not only record but transmit audio through the camera’s is a great way to record additional information.
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Till Overlays
Connect your POS to the Cameras and record every transaction as it is being made
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Advanced number plate recognition (ANPR)
ANPR allows you to record number plates and save it in a database, this footage can be compared to a allow/deny list to activate access control features eliminating the need for remote controls that can be stolen.
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Facial Recognition
Identify and record unique faces and compare to a database to allow access control features.
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PTZ
Pan Tilt and Zoom Cameras can be manually controlled by an operator or can be setup to a patrol route. This route can be interrupted by motion detected and it will track the motion until out of view.
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Alerts
Get Real Time notifications on your smart device when a motion detection is triggered, or a Safe zone is breached. This could be from ANPR, facial recognition or a selected event.
Access Control
Our comprehensive range of products include biometric, facial, keypads, tags and palm access control, accessories and much more. No two systems will ever be the same, lets discuss your needs and build a system to match!
Features:
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Control Access
Selected areas can be set to allow or deny certain individuals. This secures your sensitive areas and reduces risks.
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Data control
Record the movements of individuals to ensure maximum efficiency.
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Patrol Routes
Create patrol routes that the security must tag in ensuring they complete their rounds.
Time & Attendance
This also has an additional advantage of an increase in productivity. We have the best T&A software, delivering the required reports, allowing you to see what is really happening with your staff.
A combined solution of CCTV, Access control and T&A ensures that you optimise, streamline and control any business biggest variable, their employees while lifting your general level of security and creating a safe environment for both employees and visitors.
Features:
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Shifts, lunch and Tea breaks
Monitoring and controlling shifts and tracking breaks, lunch’s and tea breaks ensure that you always get the maximum productivity.
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Manage absenteeism
Track the staffs on duty and of duty times to ensure you are getting what you pay for.
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Reports
Generate reports based on performance and any selected criteria.
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Integration
Import your T&A logs into you existing payroll package to increase efficiency and maximise your results.
Printing Solutions
Although technology will move us to a paperless world someday, we are just not there yet and Printing is today still a big part of admin, marketing and systems management through to reporting.
With todays systems, cost management is much more effective and allows for better cashflow using maintenance packages. By having a solution that's tailored to the specific department’s needs, it ensures optimal productivity, resulting in cost savings.
Lets discuss your needs so we can see which of our partners equipment will be able to meet them best!
Repair & Maintainance
BrilliantCom are specialist in building the right solution for your organisation from the start. We always ensure that we can support every product we supply, and we are up to date with the latest developments. We still have not met a fault we could not resolve. We also offer maintenance contracts to ensure all your support needs are covered, all while helping to manage costs.
